To support you in exercising your right to complain to an official, third-party, and impartial entity, and as provided for in Law no. 144/215, of September 8, 2015, we have gathered some information that will assist you in this process.

If you are not satisfied with the solution presented by our company regarding a dispute, you can contact one of the Alternative Dispute Resolution Entities, whose contacts we disclose:

1. CNIACC – National Center for Consumer Conflict Information and Arbitration
Tel.: 213 847 484; E-mail: cniacc@unl.pt

2. CIMAAL – Center for Information, Mediation, and Arbitration of Consumer Conflicts of the Algarve
Tel.: 289 823 135; E-mail: cimaal@mail.telepac.pt

3. CACCDC – Center for Arbitration of Consumer Conflicts of the District of Coimbra

Tel.: 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com

4. CACCL – Center for Arbitration of Consumer Conflicts of Lisbon

Tel.: 218 807 000 / 218807030. E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. CICAP – Consumer Information and Arbitration Center of Porto

Tel.: 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt

6. TRIAVE – Center for Arbitration of Consumer Conflicts of Vale do Ave/Arbitration Court

Tel.: 253 422 410; E-mail: triave@gmail.com

7. CIAB – Center for Information, Mediation, and Consumer Arbitration (Consumer Arbitration Court)

Tel.: 253 617 604; E-mail: geral@ciab.pt

8. CACC – Center for Arbitration of Consumer Conflicts of the Autonomous Region of Madeira

Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal; E-mail: centroarbitragem.sras@gov-madeira.pt

9. CIMPAS – Center for Information, Mediation and Ombudsman for Insurance

www.cimpas.pt

Alternatively, you can consult the Consumer Portal at www.consumidor.pt, or the European Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr.